Authenticity Guarantee Policy

1. Introduction

At RenKet Holdings s.r.o., we are committed to providing customers with genuine, high-quality products sourced through trusted and legitimate supply channels.

As a trading and distribution company, we carefully select brands, manufacturers, and suppliers to ensure that products offered through www.renket.org meet our standards for authenticity, quality, and reliability.

2. Our Commitment to Authentic Products

RenKet Holdings s.r.o. guarantees that products sold through our official channels are:

• Genuine and authentic.
• Sourced from approved suppliers, manufacturers, or authorized partners.
• Stored and handled according to appropriate standards.
• Supplied with original packaging where applicable.

We do not knowingly sell:

• Counterfeit products.
• Imitation products.
• Unauthorized copies.
• Products from unreliable sources.

3. Brand Partnerships and Authorized Distribution

RenKet Holdings s.r.o. works with selected international brands and partners to bring quality products to customers.

Our partnerships are based on:

• Trust.
• Product quality.
• Market reputation.
• Long-term cooperation.

Where we hold distribution rights or authorized partnership status, this relationship allows us to provide customers with confidence that products originate from legitimate channels.

4. Korean Beauty Product Commitment

RenKet Holdings s.r.o. is proud to distribute Korean beauty products from trusted partners, including Doris & Jigot Korea.

Korean beauty products are recognized worldwide for innovation, quality ingredients, and advanced skincare solutions.

We are committed to ensuring customers receive authentic Korean beauty products supplied through legitimate commercial relationships.

5. Product Verification

To maintain product authenticity, RenKet Holdings s.r.o. may verify:

• Supplier documentation.
• Product origin.
• Manufacturer information.
• Packaging details.
• Batch information where applicable.

We work to ensure transparency and confidence throughout our supply chain.

6. Packaging and Product Appearance

Customers should understand that:

• Manufacturers may update packaging designs.
• Labels may change due to regulatory requirements.
• Product appearance may vary slightly between production batches.

Such changes do not indicate that a product is counterfeit or unauthorized.

7. Counterfeit Protection

RenKet Holdings s.r.o. takes counterfeit concerns seriously.

Customers who believe they have received a potentially counterfeit product should contact us immediately.

Please provide:

• Order number.
• Product details.
• Photos of the product and packaging.
• Description of the concern.

We will investigate the matter and take appropriate action.

8. Purchasing From Official Channels

To ensure authenticity and customer protection, customers should purchase products only through:

• www.renket.org
• Official RenKet Holdings s.r.o. sales channels.
• Authorized business partners.

RenKet Holdings s.r.o. cannot guarantee authenticity of products purchased through unauthorized third parties.

9. Customer Trust and Transparency

Our goal is to build long-term relationships with customers and partners based on:

• Product authenticity.
• Reliable service.
• Transparency.
• Professional distribution practices.

We believe customer trust is built through consistent quality and responsible business conduct.

10. Contact Information

For authenticity-related questions:

RenKet Holdings s.r.o.

Primátorská 296/38
Libeň
180 00 Prague 8
Czech Republic

Email: info@renket.org

Customer support:

• Website chatbot
• WhatsApp communication channel