Cookie Policy

1. Introduction

RenKet Holdings s.r.o. uses cookies and similar technologies on www.renket.org to provide, maintain, and improve our website, enhance user experience, analyze website performance, and support our business operations.

This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

This policy should be read together with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

Cookies allow websites to:

• Remember user preferences.
• Improve website functionality.
• Understand how visitors use the website.
• Provide relevant services and content.

Cookies may be stored temporarily during a browsing session or remain on your device for a longer period.

3. How We Use Cookies

RenKet Holdings s.r.o. uses cookies for the following purposes:

3.1 Essential Cookies

These cookies are necessary for the basic operation of our website.

They help with:

• Website security.
• Shopping functionality.
• Shopping cart operation.
• Checkout processes.
• User preferences.

These cookies cannot usually be disabled because the website may not function properly without them.

3.2 Functional Cookies

Functional cookies allow our website to remember choices you make, such as:

• Language preferences.
• Region preferences.
• Saved settings.
• Customer support preferences.

They help provide a more convenient browsing experience.

3.3 Analytics Cookies

Analytics cookies help us understand how visitors interact with our website.

They may collect information such as:

• Pages visited.
• Time spent on the website.
• Navigation patterns.
• Device and browser information.

This information helps us:

• Improve website performance.
• Identify technical issues.
• Improve customer experience.

Analytics information is generally collected in an aggregated form.

3.4 Marketing and Advertising Cookies

Where applicable, marketing cookies may be used to:

• Measure advertising performance.
• Understand customer interests.
• Provide relevant product information.
• Improve marketing campaigns.

These cookies are only used where appropriate consent has been provided.

3.5 Customer Support Cookies

Our website may use cookies or similar technologies connected with customer support services, including:

• Website chatbot functionality.
• Communication tools.
• Customer assistance features.

These technologies help us provide faster and more effective support.

4. Third-Party Cookies

Some cookies may be placed by trusted third-party service providers.

These providers may include:

• Payment service providers.
• Website analytics providers.
• Customer support providers.
• Security providers.
• Marketing platforms.

Third parties are responsible for their own privacy practices and cookie management policies.

5. Payment-Related Technologies

When customers make payments through available payment methods, certain technical information may be processed by payment providers to:

• Complete transactions.
• Prevent fraud.
• Protect payment security.

Payment methods may include:

• Mastercard.
• Apple Pay.
• Revolut Pay.
• Bank Transfer processing systems.

6. Managing Cookie Preferences

When you first visit www.renket.org, you may be provided with a cookie consent option.

You may choose to:

• Accept all cookies.
• Reject non-essential cookies.
• Customize your cookie preferences.

You may change your preferences at any time through your browser settings or available cookie management tools.

7. Disabling Cookies

Most internet browsers allow users to control cookies through settings.

You may:

• Delete existing cookies.
• Block future cookies.
• Receive notifications before cookies are stored.

Please note that disabling essential cookies may affect website functionality, including ordering and checkout features.

8. Cookies and Personal Data

Some cookies may process information that can identify you, either directly or indirectly.

Where cookies involve personal data, processing is carried out in accordance with:

• Regulation (EU) 2016/679 (GDPR).
• Applicable Czech data protection laws.
• Our Privacy Policy.

9. Cookie Retention Periods

Cookies may remain on your device for different periods:

Session Cookies

Deleted automatically when you close your browser.

Persistent Cookies

Remain on your device until:

• They expire.
• You manually delete them.

The retention period depends on the purpose of each cookie.

10. Security Cookies

We may use security-related cookies to help:

• Protect our website.
• Detect suspicious activity.
• Prevent unauthorized access.
• Maintain secure transactions.

11. Updates to This Cookie Policy

RenKet Holdings s.r.o. may update this Cookie Policy to reflect:

• Changes in technology.
• Changes in legal requirements.
• Changes to our website services.

The updated version will always be available on www.renket.org.

12. Contact

If you have questions regarding our use of cookies, please contact:

RenKet Holdings s.r.o.
Primátorská 296/38
Libeň
180 00 Prague 8
Czech Republic

Email: info@renket.org

Customer support is available through our website chatbot and WhatsApp communication channel.