Shipping & Delivery Policy

1. Introduction

RenKet Holdings s.r.o. is committed to providing reliable and efficient delivery services to our customers.

This Shipping & Delivery Policy explains our delivery procedures, shipping partners, estimated delivery times, customs responsibilities, and customer obligations when ordering products from www.renket.org.

This policy applies together with our Terms and Conditions, Returns & Refund Policy, and Consumer Protection Policy.

2. Delivery Destinations

RenKet Holdings s.r.o. currently ships products to the following countries:

• Benin
• Burkina Faso
• Cabo Verde
• Côte d’Ivoire
• The Gambia
• Ghana
• Guinea
• Guinea-Bissau
• Liberia
• Mali
• Mauritania
• Niger
• Nigeria
• Senegal
• Sierra Leone
• Togo

Delivery availability may depend on:

• Product availability.
• Local import regulations.
• Shipping restrictions.
• Customer location.

RenKet Holdings s.r.o. reserves the right to refuse delivery to locations where shipping is not legally or practically possible.

3. Shipping Partners

To provide reliable international delivery, RenKet Holdings s.r.o. works with recognized logistics providers, including:

• DHL Express
• FedEx
• UPS
• EMS

The selected carrier may depend on:

• Destination country.
• Shipment size and weight.
• Delivery requirements.
• Availability of services.

4. Order Processing Time

Orders are normally processed after:

• Payment confirmation.
• Order verification.
• Product availability confirmation.

Processing times may vary depending on:

• Product type.
• Order volume.
• Stock availability.
• Required documentation.

Customers will receive confirmation when their order has been dispatched.

5. Estimated Delivery Times

Delivery times are estimates and may vary depending on the destination and shipping method selected.

Typical international delivery times may range from:

• Express services: approximately 3–10 business days.
• Standard international services: longer depending on destination.

Delivery estimates do not include delays caused by:

• Customs inspections.
• Import approval procedures.
• Public holidays.
• Weather conditions.
• Carrier operational issues.

6. Tracking Information

Where tracking is available, customers will receive shipment tracking information after dispatch.

Customers are responsible for monitoring delivery updates and ensuring they are available to receive shipments.

If a customer does not receive a shipment due to:

• Incorrect delivery information.
• Failure to collect the package.
• Refusal of delivery.

Additional shipping costs may apply.

7. Shipping Costs

Shipping fees are calculated based on factors including:

• Destination country.
• Package weight.
• Package dimensions.
• Selected delivery service.

Applicable shipping charges will be displayed before order confirmation.

8. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

These charges are:

• Determined by local authorities.
• Outside the control of RenKet Holdings s.r.o.
• The responsibility of the customer unless otherwise stated.

Customers are responsible for ensuring that products can legally enter their country before placing an order.

9. Customs Clearance

Customers acknowledge that international shipments may require customs clearance.

Customs authorities may:

• Request additional documentation.
• Inspect shipments.
• Delay delivery.
• Apply additional charges.

RenKet Holdings s.r.o. is not responsible for delays or additional costs caused by customs procedures.

10. Customer Delivery Responsibilities

Customers must provide accurate delivery information, including:

• Full name.
• Complete delivery address.
• Correct contact details.

RenKet Holdings s.r.o. is not responsible for delays, losses, or failed deliveries caused by incorrect information provided by the customer.

11. Damaged or Missing Shipments

If an order arrives damaged or items are missing, customers should notify RenKet Holdings s.r.o. as soon as possible.

Customers should provide:

• Order number.
• Description of the issue.
• Photographs of damaged packaging or products where applicable.

We will work with the customer and shipping provider to investigate and resolve the matter.

12. Lost Shipments

If a shipment is confirmed lost by the carrier, RenKet Holdings s.r.o. will review the situation and work toward an appropriate resolution.

Customers should cooperate with any investigation required by the shipping provider.

13. Delivery Refusal or Return to Sender

If a shipment is returned because of:

• Incorrect customer information.
• Failure to collect the shipment.
• Refusal to accept delivery.
• Failure to complete customs requirements.

Additional costs may be deducted from any refund or charged to the customer where applicable.

14. Restricted Products and Import Regulations

Customers are responsible for ensuring that purchased products comply with local laws and regulations.

Certain countries may have specific rules regarding:

• Cosmetics.
• Beauty products.
• Personal care products.
• Imported consumer goods.

RenKet Holdings s.r.o. does not guarantee approval by foreign authorities where local requirements have not been met.

15. International Shipping Risks

Customers acknowledge that international delivery involves factors outside the control of RenKet Holdings s.r.o., including:

• Customs procedures.
• Border controls.
• Carrier delays.
• Government restrictions.

We will make reasonable efforts to assist customers and resolve delivery issues.

16. Contact Information

For shipping questions or assistance, contact:

RenKet Holdings s.r.o.
Primátorská 296/38
Libeň
180 00 Prague 8
Czech Republic

Email: info@renket.org

Customer support is available through:

• Website chatbot
• WhatsApp communication channel