Payment Policy

1. Introduction

RenKet Holdings s.r.o. provides secure and convenient payment options for customers purchasing products through www.renket.org.

This Payment Policy explains the payment methods available, payment processing procedures, security measures, and customer responsibilities.

This policy should be read together with our Terms and Conditions and Privacy Policy.

2. Accepted Payment Methods

Customers may complete purchases using the following payment methods:

• Bank Transfer
• Mastercard
• Apple Pay
• Revolut Pay

Available payment methods may vary depending on customer location, order value, technical availability, or other operational considerations.

3. Payment Processing

Orders are processed only after successful payment confirmation.

When placing an order, customers agree to:

• Provide accurate payment information.
• Ensure sufficient funds are available.
• Complete any required payment verification steps.

RenKet Holdings s.r.o. reserves the right to delay processing or dispatch until payment has been successfully confirmed.

4. Bank Transfer Payments

Customers choosing bank transfer must complete payment using the instructions provided during checkout or communicated by RenKet Holdings s.r.o.

Orders paid by bank transfer will be processed after funds have been received and verified.

Customers are responsible for ensuring:

• Correct payment reference information.
• Accurate transfer details.
• Payment of any bank charges where applicable.

Orders may be cancelled if payment is not received within the specified timeframe.

5. Card Payments

Card payments are processed through secure payment systems.

RenKet Holdings s.r.o. does not store complete payment card details.

Customers may be required to complete additional security verification procedures provided by their bank or payment provider.

These measures help prevent unauthorized transactions and protect customers.

6. Apple Pay Payments

Customers using Apple Pay authorize payment through their Apple account and approved payment method.

Apple Pay transactions are processed according to Apple’s payment security procedures and applicable payment provider requirements.

RenKet Holdings s.r.o. does not have access to customers’ full Apple Pay payment credentials.

7. Revolut Pay Payments

Customers using Revolut Pay authorize payments through their Revolut account.

Transactions are processed according to Revolut’s payment procedures and security requirements.

RenKet Holdings s.r.o. does not store customers’ Revolut account credentials.

8. Payment Security and Fraud Prevention

RenKet Holdings s.r.o. applies reasonable security measures to protect payment transactions.

To protect customers and prevent fraud, we may:

• Verify payment information.
• Review unusual transactions.
• Request additional confirmation.
• Cancel suspicious orders.

Orders identified as potentially fraudulent may be delayed, refused, or cancelled.

9. Currency and Exchange Rates

Prices displayed on www.renket.org are shown in the applicable currency.

Where customers pay using a different currency:

• Their bank or payment provider may apply exchange rates.
• Additional conversion fees may apply.

RenKet Holdings s.r.o. is not responsible for currency conversion charges imposed by third-party financial institutions.

10. Failed or Declined Payments

If payment is declined or unsuccessful:

• The order will not be processed until payment is completed.
• Customers should verify payment details or contact their payment provider.

RenKet Holdings s.r.o. is not responsible for payment failures caused by:

• Bank restrictions.
• Payment provider issues.
• Incorrect customer information.
• Insufficient funds.

11. Duplicate Payments

If a customer believes they have been charged more than once for the same order, they should contact RenKet Holdings s.r.o. immediately.

We will investigate and correct verified duplicate transactions.

12. Refund Payments

Approved refunds will normally be processed using the original payment method.

Depending on the payment provider, refunds may take additional time to appear in the customer’s account.

Refund processing times may vary due to:

• Banking procedures.
• Payment provider processing times.
• International transaction requirements.

13. Payment Disputes and Chargebacks

Customers are encouraged to contact RenKet Holdings s.r.o. before initiating a payment dispute or chargeback.

We aim to resolve legitimate concerns quickly and fairly.

Unauthorized or abusive chargebacks may be investigated and may affect future orders.

14. Business and Wholesale Payments

For approved business customers, separate payment terms may apply, including:

• Invoice payments.
• Deposit requirements.
• Credit arrangements.
• Commercial agreements.

Such terms will be agreed separately in writing.

15. Contact Information

For payment-related questions:

RenKet Holdings s.r.o.

Primátorská 296/38
Libeň
180 00 Prague 8
Czech Republic

Email: info@renket.org

Customer support:

• Website chatbot
• WhatsApp communication channel