Privacy Policy (GDPR Compliance)

1. Introduction

RenKet Holdings s.r.o. respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit www.renket.org, purchase products, communicate with us, or use our customer support services.

This policy is prepared in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and relevant Czech data protection legislation.

2. Data Controller Information

The data controller responsible for processing your personal information is:

RenKet Holdings s.r.o.
Legal Form: Limited Liability Company

Registered Office:
Primátorská 296/38
Libeň
180 00 Prague 8
Czech Republic

Company Registration Number (IČO): 21028613
VAT Identification Number (DIČ): CZ21028613

Registered in the Commercial Register maintained by the Municipal Court in Prague
File Number: C 395864

Website: www.renket.org
Email: info@renket.org

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following information:

3.1 Information Provided During Purchase

When you place an order, we may collect:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number if voluntarily provided
• Order details
• Payment confirmation information
• Shipping information

We do not store complete payment card details. Payment processing is handled through secure third-party payment providers.

3.2 Communication Information

When you contact us through:

• Website chatbot
• WhatsApp support
• Email
• Other customer service channels

we may collect:

• Your name
• Contact details
• Communication history
• Information required to respond to your request

3.3 Website Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website activity
• Pages viewed
• Cookies and similar technologies data

This information helps us improve website performance, security, and customer experience.

4. How We Use Your Personal Data

We process personal data for the following purposes:

Order Processing

To:

• Process and confirm orders.
• Arrange delivery.
• Provide invoices.
• Manage payments.
• Handle returns and complaints.

Customer Support

To:

• Respond to enquiries.
• Provide assistance through chatbot, WhatsApp, and email.
• Resolve customer issues.

Business Operations

To:

• Improve our products and services.
• Prevent fraud.
• Maintain website security.
• Manage customer relationships.
• Meet legal obligations.

Marketing Communication

Where you provide consent, we may use your information to send:

• Product updates.
• Promotions.
• News about RenKet Holdings s.r.o.

You may unsubscribe from marketing communication at any time.

5. Legal Basis for Processing

We process personal data based on the following legal grounds:

Contractual Necessity

Processing required to:

• Complete purchases.
• Deliver products.
• Provide requested services.

Legal Obligations

Processing required to comply with:

• Tax regulations.
• Accounting requirements.
• Consumer protection obligations.

Legitimate Interests

Processing necessary for:

• Fraud prevention.
• Website security.
• Business improvement.
• Customer service management.

Consent

Where required, we process data based on your consent, including certain marketing activities and optional cookies.

6. Payment Information

Payments are processed through secure payment providers.

RenKet Holdings s.r.o. does not store full payment card information.

Payment service providers may process personal data according to their own privacy policies and security standards.

Accepted payment methods may include:

• Mastercard
• Apple Pay
• Revolut Pay
• Bank Transfer

7. Shipping and Delivery Data

To deliver your order, we may share necessary information with logistics partners, including:

• DHL Express
• FedEx
• UPS
• EMS

Information shared may include:

• Name
• Delivery address
• Contact details
• Shipment information

Such information is shared only for the purpose of completing delivery.

8. International Data Transfers

Because RenKet Holdings s.r.o. operates internationally and ships products outside the European Union, personal information may be processed or transferred internationally.

Where personal data is transferred outside the European Economic Area (EEA), we take appropriate steps to ensure protection in accordance with applicable GDPR requirements.

9. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Legal requirements.
• Accounting obligations.
• Customer service needs.
• Business requirements.

After the retention period expires, personal data is securely deleted or anonymized.

10. Data Security

RenKet Holdings s.r.o. applies appropriate technical and organizational measures to protect personal information against:

• Unauthorized access.
• Loss.
• Misuse.
• Alteration.
• Disclosure.

However, no internet transmission method can be guaranteed to be completely secure.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable website functionality.
• Remember customer preferences.
• Analyze website performance.
• Improve user experience.

For more information, please see our separate Cookie Policy.

12. Third-Party Services

We may use trusted third-party providers for:

• Payment processing.
• Website hosting.
• Website analytics.
• Customer support tools.
• Shipping services.

These providers process information only for their intended services and according to their own privacy obligations.

13. Your Data Protection Rights

Under GDPR, you may have the right to:

Access

Request information about the personal data we hold about you.

Correction

Request correction of inaccurate information.

Deletion

Request deletion of your personal data where legally permitted.

Restriction

Request limitation of processing.

Objection

Object to certain types of processing.

Data Portability

Request your personal data in a structured format where applicable.

Withdraw Consent

Withdraw consent at any time where processing is based on consent.

14. Exercising Your Rights

To exercise your rights, contact:

Email: info@renket.org

Please provide sufficient information to verify your identity and process your request.

We aim to respond within the timeframe required by applicable data protection laws.

15. Children’s Privacy

Our website is not intended for children under the applicable legal purchasing age.

We do not knowingly collect personal information from children without appropriate consent.

16. Complaints to Supervisory Authorities

If you believe your personal data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority.

For Czech Republic matters, the competent authority is:

Office for Personal Data Protection (Úřad pro ochranu osobních údajů)

17. Changes to This Privacy Policy

RenKet Holdings s.r.o. may update this Privacy Policy from time to time to reflect:

• Legal changes.
• Business developments.
• Improvements to our services.

The latest version will always be published on www.renket.org.

18. Contact

RenKet Holdings s.r.o.

Primátorská 296/38
Libeň
180 00 Prague 8
Czech Republic

Email: info@renket.org

Customer support is available through our website chatbot and WhatsApp communication channel.