Terms & Conditions

1. General Information

These Terms and Conditions govern access to and use of the website www.renket.org and all purchases made through RenKet Holdings s.r.o.

By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions.

2. Company Details

Company Name: RenKet Holdings s.r.o.

Legal Form: Limited Liability Company

Registered Office: Primátorská 296/38, Libeň, 180 00 Prague 8, Czech Republic

IČO: 21028613

VAT Identification Number (DIČ): CZ21028613

Registered in: Commercial Register maintained by the Municipal Court in Prague

File Number: C 395864

Contact Email: info@renket.org

Customer Support: Available through our website chatbot and WhatsApp support channel.

3. About Our Business

RenKet Holdings s.r.o. is a trading and distribution company specializing in sourcing, supplying, and distributing quality products from trusted international partners.

We work with established brands and manufacturers to provide authentic products that meet customer expectations for quality, reliability, and value.

Our product portfolio includes beauty and other consumer products selected based on market demand, product quality, and customer value.

4. Scope of Application

These Terms apply to all customers purchasing products through our website.

We provide services primarily to consumers; however, certain provisions may also apply to business customers where applicable.

Additional commercial agreements may apply to wholesale, corporate, or business transactions.

5. Product Information

We make every effort to ensure that product descriptions, images, prices, availability, and specifications displayed on our website are accurate.

However:

• Product packaging may vary due to manufacturer updates.
• Colours may differ slightly depending on device settings.
• Product availability is subject to stock levels.

All products supplied by RenKet Holdings s.r.o. are authentic and sourced through legitimate supply channels.

6. Ordering Process

Customers may place orders through our website by selecting products and completing the checkout process.

Before submitting an order, customers are responsible for reviewing:

• Selected products
• Quantity
• Delivery information
• Payment details
• Total order value

Submitting an order constitutes an offer to purchase the selected products.

A legally binding sales contract is created once RenKet Holdings s.r.o. confirms acceptance of the order.

We reserve the right to refuse or cancel orders in cases including:

• Suspected fraud
• Incorrect pricing caused by technical errors
• Product availability issues
• Incomplete customer information
• Payment failure

Customers will be informed promptly if an order cannot be fulfilled.

7. Prices and Taxes

All prices displayed on the website are stated in the applicable currency.

Where required by law, prices include applicable VAT.

Customers purchasing products outside the European Union may be responsible for:

• Import duties
• Customs clearance fees
• Local taxes
• Regulatory charges

These charges are determined by the destination country and are not controlled by RenKet Holdings s.r.o.

8. Payment Methods

We accept the following payment methods:

• Bank transfer
• Mastercard
• Apple Pay
• Revolut Pay

Payments must be successfully completed before orders are processed and dispatched.

RenKet Holdings s.r.o. reserves the right to verify payment information and conduct security checks to prevent fraudulent transactions.

9. Delivery

We deliver products internationally using trusted logistics partners, including:

• DHL Express
• FedEx
• UPS
• EMS

Delivery destinations currently include:

Benin, Burkina Faso, Cabo Verde, Côte d’Ivoire, The Gambia, Ghana, Guinea, Guinea-Bissau, Liberia, Mali, Mauritania, Niger, Nigeria, Senegal, Sierra Leone, and Togo.

Delivery times are estimates and may vary due to:

• Customs procedures
• Weather conditions
• Carrier delays
• Public holidays
• Events beyond our reasonable control

Customers are responsible for providing accurate delivery information.

10. Customs and Import Responsibilities

For international shipments, customers acknowledge that:

• Customs regulations differ by country.
• Import approval requirements are the responsibility of the customer.
• Customs authorities may inspect, delay, or hold shipments.

RenKet Holdings s.r.o. is not responsible for delays caused by customs authorities or refusal of importation due to local regulations.

11. Consumer Rights

Customers benefit from applicable consumer protection rights under relevant legislation.

Nothing in these Terms limits mandatory consumer rights provided by law.

For customers within the European Union, statutory consumer protections apply where applicable.

12. Returns and Refunds

Customers may request returns and refunds according to our separate Returns & Refund Policy.

Products must meet the applicable return conditions.

Certain products, including opened cosmetics or personal care items, may not be eligible for return where health and hygiene exceptions apply.

13. Product Safety and Use

Customers should carefully review product descriptions, ingredients, and usage instructions before use.

RenKet Holdings s.r.o. is not responsible for adverse reactions caused by:

• Individual allergies
• Incorrect use
• Failure to follow manufacturer instructions

Customers with sensitive skin or specific concerns should consult appropriate professionals before use.

14. Intellectual Property

All website content, including:

• Logos
• Brand names
• Text
• Images
• Graphics
• Design elements

are protected by intellectual property laws.

Unauthorised use, reproduction, or distribution is prohibited.

15. Limitation of Liability

RenKet Holdings s.r.o. shall not be liable for losses resulting from:

• Incorrect customer information
• Misuse of products
• Delays caused by third parties
• Events outside reasonable control

Nothing excludes liability that cannot legally be excluded under applicable law.

16. Force Majeure

RenKet Holdings s.r.o. shall not be responsible for failure or delay caused by circumstances beyond reasonable control, including:

• Natural disasters
• Government restrictions
• Transport disruptions
• Supply chain interruptions
• International emergencies

17. Governing Law

These Terms are governed by the laws of the Czech Republic.

Consumers may also benefit from mandatory consumer protection provisions applicable in their country of residence.

18. Dispute Resolution

Customers are encouraged to contact RenKet Holdings s.r.o. first to resolve any concerns.

We aim to resolve complaints fairly and efficiently.

Where applicable, consumers may use alternative dispute resolution mechanisms available under applicable law.

19. Changes to These Terms

RenKet Holdings s.r.o. reserves the right to update these Terms at any time.

The version published on the website at the time of purchase will apply to that transaction.

20. Contact

RenKet Holdings s.r.o.

Primátorská 296/38
Libeň, 180 00 Prague 8
Czech Republic

Email: info@renket.org

Customer support is available through our website chatbot and WhatsApp communication channel.